Speak to our team
Call HAD support and explain what is happening. We will confirm whether remote access is the best next step.
Remote assistance
Let’s get you back to work.
Connect securely with an HAD technician using the one-time support key they have given you.
✓ One-time access
✓ You stay in control
✓ Technician present
Secure connection
Join your support session
Enter your name and the nine-digit key supplied by your technician.
Three simple steps
Help is only a moment away.
Your technician will stay with you throughout the connection process.
Enter your key
Type the one-time nine-digit support key into the secure form above and select Continue.
Approve the connection
Open the downloaded support app and approve access. You can see what we do and end the session at any time.
Your security matters
Only connect when you are expecting us.
HAD will never make an unsolicited request to access your computer. Only use this page after speaking with a technician you recognise.
- Never share your passwords
- Review every access prompt
- End the session whenever you wish
Need a hand?
No key, or the connection isn’t starting?
Stay on the phone with your technician while the support app opens. If you lose the connection, call us and we will create a fresh key.
Before you begin
- Save any work you have open
- Keep this browser window available
- Check that you know the technician
- Close confidential files you do not need
